Sell ​​10 "kill" customer behaviors, and you do it often!

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Q: How do I receive such articles every day? Answer: Just click "Help School" above the picture, please note! 1. When arguing and communicating with customers, we are selling products, not participating in debates. Arguing with customers will not solve any problems, but will only cause customer dissatisfaction. First, it is necessary to understand that customers have different understandings and opinions on the product, and allow customers to express different opinions. If you have to argue fiercely with your customers, even if you win, you will only lose your customers and your business. 2. When asking questions and communicating with customers, you should understand and respect the customer's perspective. You can't ask for it. Whether he buys it or not, you can't talk to him in a questioning tone. It's better not to ask customers like this: 1) Why don't you buy? 2) Why are you biased against our products? 3) Why do you say this product is not good? 4) Do you have any reason to say that our company's after-sales service is not in place? Talking to customers in a tone of inquiry or inquiries is a sign of impoliteness in shopping guides, a reflection of disrespect to people, and a hurt to customer feelings and self-esteem. 3. Command: When talking with customers, be kind and gentle. You should communicate with customers in a negotiation, negotiation or negotiation tone. You cannot talk to people in the tone of commands and instructions. You must clearly understand that you need to always remember one thing: you are not the leader and superior of the client. You have no right to give orders to customers, nor to give orders or instructions. 4. Show it off. When communicating with customers and talking about yourself, you should introduce yourself realistically and give a little praise. Never forget yourself. Conceited bragging and showing off can artificially create barriers and distances between the two sides. 5. Directly grasp the art of communicating with people. The customers are thousands and thousands of different. There are various classes and groups. They have different knowledge and opinions. When we communicate with him, if we find him There is a problem with understanding, it is necessary to master dialogue skills, and euphemism. 6. Criticize in communicating with customers. If you find that he has some shortcomings, don't criticize face to face, let alone criticize loudly. We should know that criticism and accusation can't solve any problems, but only lead to resentment and resentment. When talking to others, we should say more words of gratitude and praise, less criticism, grasp the scale of praise and the value of criticism, and be good at criticism and insinuation. 7. When selling products is too professional, you must not use too many professional terms, because each industry has certain specialities, professional terms can indicate that you are very professional, but if the customer can not understand, there is nothing in his feelings and deception. What's different. 8. Monologue customer dialogue is a process of exchanging ideas with customers. This communication is two-way. We should not only speak for ourselves, but also encourage each other to speak. Through his speech, we can understand the basic personal situation of the client, such as: work, income, preferences, investment, spouse, children, family situation, etc. Two-way communication is an effective tool to understand each other. The shopping guide prohibits acting alone or monologues. If you keep talking and ignore the reaction of the other party, you can only make the other party dislike it. When communicating with customers, if your talking time is equal to or greater than your customer's talking time, then you are relatively unsuccessful. 9. When talking coldly with customers, the attitude must be enthusiastic, the language must be sincere, and the words and behaviors should show true feelings, passion, and true feelings. 10. When conscientious employees talk with customers, their voices should be loud, their language should be beautiful, their tone should be suppressed, their tone should be lively, and they should not speak with vigor and vitality. Work, income, preferences, investment, spouse, children, family situation, etc. Two-way communication is an effective tool to understand each other. The shopping guide prohibits acting alone or monologues. If you keep talking and ignore the reaction of the other party, you can only make the other party dislike it. When communicating with customers, if your talking time is equal to or greater than your customer's talking time, then you are relatively unsuccessful. 9. When talking coldly with customers, the attitude must be enthusiastic, the language must be sincere, and the words and behaviors should show true feelings, passion, and true feelings. 10. When conscientious employees talk with customers, their voices should be loud, their language should be beautiful, their tone should be suppressed, their tone should be lively, and they should not speak with vigor and vitality. Work, income, preferences, investment, spouse, children, family situation, etc. Two-way communication is an effective tool to understand each other. The shopping guide prohibits acting alone or monologues. If you keep talking and ignore the reaction of the other party, you can only make the other party dislike it. When communicating with customers, if your talking time is equal to or greater than your customer's talking time, then you are relatively unsuccessful. 9. When talking coldly with customers, the attitude must be enthusiastic, the language must be sincere, and the words and behaviors should show true feelings, passion, and true feelings. 10. When conscientious employees talk with customers, their voices should be loud, their language should be beautiful, their tone should be suppressed, their tone should be lively, and they should not speak with vigor and vitality.